PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis

DIMENSION OF SERVICE QUALITY (RATER) ON CONSUMER SATISFACTION

Ahmad Farhani — 2023-03-21

This study aims to examine the Dimensions of Service Quality (RATER) on Consumer Satisfaction in the building shop owned by Mr. H. Ijul in Tabalong Regency. The tight competition in the world of trade requires business actors to have a competitive and sustainable advantage, business actors must have the right marketing strategy, one of which is paying attention to factors that can provide maximum satisfaction to their consumers.

This study uses 5 exogenous variables, namely, reliability, assurance, tangible, empathy responsiveness, while the endogenous variable is customer satisfaction. Sampling was done by purposive sampling totaling 166 respondents. The data analysis technique used Variance Based SEM (PLS-SEM) with SmartPLS 3.29 software. The results showed that the responsiveness, reliability, assurance and tangible variables had a positive and significant effect on consumer satisfaction, while the empathy variable had a negative and insignificant effect on consumer satisfaction. The implication must be good management in changing its strategy by maximizing indicators on reliability, assurance, tangible empathy. Responsiveness provided by the store to consumers

Keywords: Dimensions of Service Quality; RATER ; Store building ; SEM ; SmartPLS ; Consumer Satisfaction

THE EFFECTIVENESS OF THE NON-CASH FOOD ASSISTANCE PROGRAM IMPLEMENTATION AS AN EFFORT TO HANDLE THE PROVERTY IN PANYIPATAN VILLAGE PANYIPATAN SUB-DISTRICT TANAH LAUT DISTRICT

Widiati — 2023-03-21

The Non-Cash Food Assistance Program or (BPNT) is a social program organized by the government for underprivileged communities, Non-Cash Food Assistance (BPNT) is distributed in the form of non-cash or electronic money where this assistance can only be used to buy food in e-Warong. The purpose of this study was to determine the Effectiveness of the Implementation of the Non-Cash Food Assistance Program as an effort to deal with the poor in Panyipatan Village, Panyipatan subdistrict, Tanah Laut Regency. This study uses a qualitative descriptive method and to collect data using interviews for primary data and observation and documentation as secondary data. Informants selected in this study used a purposive technique or technique with a purpose, totaling 12 people consisting of 3 (three) men and 9 (nine) women. This study uses 5 indicators, namely program understanding, target accuracy, timeliness, goal achievement and real change. The research results from indicators (1) program understanding, in the Panyipatan community the BPNT program can be said to be good, but on the other hand in indicators (2) target accuracy and indicators (3) timeliness, there are still things that need to be improved in this program, for indicators (4) to achieve the goal, the current BPNT program has been realized and implemented well. and finally indicator (5) real change, the impact felt by the community (Beneficiary Families) is greatly assisted, especially in terms of daily food needs so that it can provide balanced nutrition to (Beneficiary Families) and reduce excessive expenditure burdens.

Keywords: Effectiveness, BPNT implementation, Handling the Poor

THE INFLUENCE OF STORE ATMOSPHERE ON CUSTOMER SATISFACTION TOWARD “PENYET CHICKEN” CINDELARAS BAGAN BATU, ROKAN HILIR REGENCY

Ema Fitri Lubis — 2023-03-21

Atmosphere (Store Atmospere) is one of the things that restaurant and cafe owners can do to compete with their competitors, because Store Atmospere can be one of the things that can increase consumer satisfaction when visiting the store. The purpose of this study was to analyze and explain the effect of sotre atmosphere on consumer satisfaction in the Bagan Batu Cinderelas Penyet chicken, Rokan Hilir Regency. The research method used in this study is a quantitative method with a descriptive approach. Respondents in this study were 100 respondents by means of sampling using non-probability methods with incidental sampling techniques. Data collection methods consist of questionnaires, observations and documentation. Data analysis in this study used simple linear regression analysis. The results showed that variable X, namely store atmosphere, was categorized as good, while variable Y, namely customer satisfaction, was also categorized as good. For simple linear regression results show that store atmosphere has a significant relationship to customer satisfaction. It can be concluded that Store Atmosphere has a significant effect on Consumer Satisfaction in Cindelaras Penyet Chicken.

Keywords : Store Atmospere, Consumer Satisfaction, Cindelaras Penyet Chicken

ANALISIS KINERJA PELAYANAN TERHADAP KEPUASAN MASYARAKAT DI PUSKESMAS MABU’UN KABUPATEN TABALONG

Budi Setiawati — 2023-03-21

Puskesmas merupakan unit pelaksana pelayanan kesehatan di wilayah kecamatan. Pembangunan puskesmas di tingkat kecamatan memiliki peran yang sangat penting dalam memelihara kesehatan masyarakat. Pengukuran kinerja puskesmas terhadap kepuasan yang dirasakan masyarakat dianggap penting guna menjadi bahan evaluasi bagi puskesmas dalam kualitas pelayanan yang diberikan oleh puskesmas sebagai lembaga publik. Tujuan penelitian ini adalah untuk menganalisis kinerja puskesmas dalam memberikan pelayanan kesehatan, dan untuk mengukur besarnya tingkat kinerja puskesmas dalam memberikan pelayanan kesehatan. Jenis dan pendekatan yang digunakan adalah deskriptif kuantitatif. Teknik pengumpulan data menggunakan kuesioner dengan jumlah sampel sebanyak 196 orang dari jumlah populasi sebanyak 400 orang. Teknik analisis data menggunakan nilai rata-rata tertimbang. Hasil penelitian menunjukkan keselarasan antara kepentingan dan kepuasan masyarakat masih belum sesuai. Pada 17 unsur kepuasan masyarakat sudah baik, walaupun terdapat satu unsur yang memiliki nilai paling rendah yaitu kenyamanan ruang tunggu. Namun secara keseluruhan mutu pelayanan mendapatkan nilai “A” yang berarti kinerja pelayanan puskesmas menunjukkan kategori “sangat baik”.

IMPLEMENTATION OF THE MAYOR REGULATION OF KEDIRI CITY NUMBER 16 OF 2020 CONCERNING ACTIVITY CONTROL ENTERTAINMENT AND TRADE IN THE FRAMEWORK ACCELERATION OF 2019 CORONA VIRUS DISEASE HANDLING

Sultan Sahara — 2023-03-21

The policy set by the Kediri City Government since the beginning of the Covid-19 pandemic did not carry out a “lock down” because they wanted the community's economy to continue. The Mayor of Kediri on May 18 2020 stipulated Mayor of Kediri Regulation Number 16 of 2020 Concerning Control of Entertainment and Trade Activities in the Context of Accelerating Handling of Corona Virus Disease 2019. The Kediri City Government has stipulated the obligation to implement health protocols, limit operating hours and business activity visitors. The research method used is qualitative, the data presentation is descriptive with a case study approach. The focus of the research is to analyze the implementation of regulations with the concept of George C. Edward III which has 4 (four) variables namely; communication, resources, disposition and bureaucratic structure. The data sources are primary and secondary data. The sampling technique is purposive sampling. Data collection technique; structured and unstructured interviews, documentation, observation. data validity; triangulation.

The results of the research analysis are as follows: 1) Policy communication variables from the transmission and clarity dimension are good, the constraints are on the consistency dimension. 2) The resource variables from the dimensions of human resources, information, authority and facilities are good. 3) The disposition variable experiences problems in the disposition effect dimension, carrying out bureaucratic arrangements; well, the incentive dimension; had problems. 4) Variable good bureaucratic structure. SOP; well, fragmentation; good. The implementation of public policy has encountered obstacles, namely that there are still many people violating health protocols, traders are still not in order, there are people who have the wrong paradigm regarding the Covid-19 virus, a reduction in employee wages causes violations of business operating hours.

POLICY EFFECTIVENESS OF VILLAGE DIRECT CASH ASSISTANCE (BLT-DD) TOWARD COMMUNITIES AFFECTED IN THE IMPACT OF COVID-19 IN SEMELINANG DARAT VILLAGE, PERANAP SUB-DISTRICT

Syaprianto — 2023-03-21

One of the impacts of Covid-19 is the decline in the community's economy and to overcome the impact of Covid-19, the government made a policy, namely by providing assistance to the community, known as Village Fund Direct Cash Assistance (BLT-DD). In distributing the Village Fund BLT, the village government was considered not to be on time and the village government was considered to be less thorough because there were still people who received the Village Fund BLT who received other social assistance. Even though, according to the provisions, recipients of social assistance may not receive Village Fund BLT assistance. This study aims to find out how the Village Fund Direct Cash Assistance (BLT-DD) is distributed to the poor affected by Covid 19. This research uses a qualitative method and the theory that researchers use in this study is the theory of effectiveness according to Nugroho. Based on the results of the study, the Semelinang Darat village government in distributing Village Fund Direct Cash Assistance (BLT-DD) to communities affected by Covid-19 has been implemented, but there are still people who receive other social assistance who receive BLT Village Funds. So the suggestion in this study is that data on recipients of social assistance needs to be re-datad, so that no community that receives direct village cash assistance (BLT-DD) also receives social assistance from the government.

Keywords: Evaluation, Village Fund BLT

THE EFFECTIVENESS OF ONLINE SERVICE AN INTELLIGENT LOOK-UP PROGRAM IN THE OCCUPATION AND CIVIC SERVICE OF TABALONG REGENCY

Norhalidah — 2023-03-21

This study aims to describe the effectiveness of the E-KTP service in the Smart Pelanduk program at the Tabalong Regency Population and Civil Registration Service and to identify the inhibiting factors for the E-KTP service in the Smart Pelanduk program at the Tabalong Regency Population and Civil Registration Service. This study uses a qualitative research method with a qualitative descriptive approach with three data collection techniques, namely interviews, observation and documentation. The key informants in this study were the intelligent slow down team, village officials, and the community who participated in the smart slow down program. The data that has been collected will be analyzed using the analysis interactive model from Miles and Huberman.

The results of this study indicate that based on the E-KTP Service of the Smart Penetrating Program for the accuracy of program targets, the socialization of the program and program objectives is appropriate and runs smoothly in accordance with the objectives of the intelligent rattlesnake program. Monitoring is still lacking so that program constraints are in vulnerable places. It was not resolved in place at the time of the implementation of the Smart Pelanduk Breakdown. Therefore, there were several factors and in the Smart Pelanduk Breakdown service program, namely non-periodic service, not all printing could be carried out on the spot, the officer who broke the smart trigger was different, then there were several villages for poor internet access. adequate. The results of this study suggest 1) Evaluation needs to be carried out for the sustainability of the intelligent slowdown program so that it can be minimized and even there are no more errors in service. So that the service can continue to run better. 2) The need for monitoring because to provide assurance of certainty and quality control so that the implementation of the program is always in the rules and provisions of the program that has been set.

Keywords: Effectiveness, Service, E-KTP, Breaking Down Smart Program

IMPLEMENTATION OF “ZERO WASTE CITY” POLICY PROGRAM REALIZING THE SMART ENVIRONMENT IN DEPOK CITY

Silvia Shyfa Azani — 2023-03-21

The Zero Waste City Program is a policy regarding waste management in Depok City from 2016 until 2024. The program aims to free all areas in Depok City from all types of waste. However, in reality, there are still problems regarding waste management that are not carried out properly so in several areas the City of Depok has not been free from waste problems. Several areas in Depok City include Pancoran Mas District, Sukmajaya District, Cimanggis District, Tapos District, and Sawangan District. The purpose of this study was to determine the Implementation of the Zero Waste City Program Policy in Creating a Smart Environment in Depok City. This research uses a descriptive method with a qualitative approach and uses the theory of policy implementation according to Van Meter and Van Horn. Data collection techniques used are observation, interviews, and documentation. The determination of informants amounted to 14 people by using a purposive sampling technique. Data processing uses triangulation techniques with sources. The conclusion this study, the results of this study indicate that the implementation process of the Zero Waste City program policy in Depok City has not been optimal. There are 4 indicators of policy implementation that experience obstacles from the other 6 indicators. In the standard indicators, policy targets experience obstacles to the achievement of the objectives to be achieved. In terms of policy resource indicators, the obstacle is the quantity of DLHK field officers who are limited in outreach. On the attitude indicator of implementers, socialization efforts that are carried out are not routinely carried out. Social, economic, and political environmental indicators have obstacles in social support that have not fully supported the Zero Waste City program in Depok City.

THE INFLUENCE OF STORE ATMOSPHERE ON CONSUMERS' INTEREST IN BUYING AT TANJUNG'S U & ME CAFÉ

Nadi Fikri Rijali — 2023-03-21

The purpose of this study is to determine the impact of store atmosphere on consumer purchasing interest at the U & Me Tanjung Cafe.Customers of U & Me Cafe make up the population of this study.

The sample size in this study was 67 people, with a sampling technique of non-probability sampling and a sample size determined by convenience sampling. Data was gathered through a survey or questionnaire distributed to respondents. The Generalized Structured Component Analysis (GesCA) analysis tool is used in this study.

The study's findings indicate that store atmosphere has a significant impact on purchase intent. The findings of this study suggest that a store environment that meets consumer expectations will entice customers to make purchases. Furthermore, a positive store atmosphere is one of the factors that determines the company's long-term viability.

Keywords: Store atmosphere, Purchase Intention, U & Me Cafe

LITERATURE REVIEW UNITED NATIONS AND INDONESIAN GOVERNMENT FOR MANAGEMENT DEFORESTATION CASES IN KALIMANTAN ISLAND

Nurul Hikmah — 2023-03-21

For a long time the cause of deforestation in Indonesia, especially in Kalimantan island has invited several parties to take part in handling this deforestation cases. One of them is the Unites Nations or UN, it is known that the cause of deforestation in Indonesia is very worrying because it will have an impact on climate change, disaster nature and ect, that threatens the safety of humanity and nature. The UN unit collaborated with the government of Republic of Indonesia to follow up on this deforestation case. This study use qualitative research methods with a SLR approach based on a database that publishes articels in the form af accredited journals international. The aims of this study is to map the involvement of the UN in handling deforesttaion in Indonesia. The results is that REDD+ as ideal scheme from UN which must involve all stakeholders for manage forestry in Kalimantan Island, by involving local communiies, utilizing technology, as well as inter-sectoral coordination that must be improved. The existence of REDD+ which was coined by the UN and Indonesia together since 2010 and also other countries preserved nature and life in the forest in a sustainable mannner.