QUALITY OF SERVICE THE PUBLIC VIEWS OF THE TANGIBLE ASPECTS OF THE (INTANGIBLE) IN HEALTH TANTA SUBDISTRICT CENTERS TANTA TABALONG REGENCY

Authors

  • Syahrani Syahrani Sekolah Tinggi Ilmu Administrasi Tabalong

DOI:

https://doi.org/10.35722/pubbis.v3i2.63

Keywords:

General Poly, Service Quality, Quality Service

Abstract

The purpose of this study is to find out and analyze how the Quality of Service in Tanta Health Center is to create good service for the community. In this case to find out the Service Quality that is given to the community, the researcher only focuses on one indicator, namely on the Tangible aspect. The research method used is descriptive-quantitative.

This study uses questionnaire techniques or questionnaires that are giving to 30 respondents who are considered to have knowledge in research. Data collection techniques used are questionnaire or questionnaire. The data analysis technique using frequency distribution tabulation. The results showed that the Quality of Community Services seen from the Tangible (Tangible) aspect of the Tanta Community Health Center, Tanta District, Tabalong Regency can be categorized as "quite high quality".

Keywords: General Poly, Service Quality, Quality Service

References

Akhsanu, I. R. (2008). Pelayanan Puskesmas.
Arikunto. (2005). Metode Penelitian Kualitatif. Jakarta: Sagung Seto.
Hardiansyah. (2011). Kualitas Pelayanan Publik. Yogyakarta: Gava Media.
Moenir. (2006). Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara.
Mu'rifah. (2007). Materi Pokok Pendidikan Kesehatan. Jakarta: Universitas Terbuka.
Sinambela, L. P. (2011). Reformasi Pelayanan Publik. Jakarta: Bumi Aksara.
Suprapto, J. (2001). Pengukuran Tingkat Kepuasan Pelanggan untuk Menaikkan Pangsa Pasar. Jakarta: Rineka Cipta.
Tjiptono, F. (2004). Manajemen Jasa. Jogja: Andi.

Undang-Undang

Departemen Kesehatan RI, 2009. Pelayanan Puskesmas
KEPMENPAN No.63 Tahun 2009 Tentang Pelayanan Publik
Undang-undang No. (No.25, 2009)25 Tahun 2009. Tentang Pelayanan Publik

Submitted

2019-09-01

Accepted

2019-09-01

Published

2019-09-01

How to Cite

Syahrani, S. (2019). QUALITY OF SERVICE THE PUBLIC VIEWS OF THE TANGIBLE ASPECTS OF THE (INTANGIBLE) IN HEALTH TANTA SUBDISTRICT CENTERS TANTA TABALONG REGENCY. PubBis : Jurnal Pemikiran Dan Penelitian Administrasi Publik Dan Administrasi Bisnis, 3(2), 179–195. https://doi.org/10.35722/pubbis.v3i2.63

Issue

Section

Artikel