THE EFFECTIVENESS OF POPULATION ADMINISTRATION SERVICES AT BALAI RW (CASE STUDY OF MEDOKAN AYU VILLAGE)
DOI:
https://doi.org/10.35722/jurnalpubbis.v7i2.776Abstract
Public service is one of the efforts made by the government to provide services to the public. One of the public service areas offered by the Surabaya City Government is population administration services at the Surabaya City Population and Civil Registration Service. To take care of their population administration, Surabaya residents can come to Medokan Ayu Urban Village and Neighbourhood Hall. This study aims to describe and analyze the effectiveness of population administration services at the Balai RW or Neighbourhood Hall Medokan Ayu Urban Village as the Surabaya City Population and Civil Registry Office program to bring closer, simplify, and increase public awareness of population administration documents. This research is qualitative research with a case study approach. Data collection was carried out through interviews with three informants who were determined by purposive sampling, observation and documentation. This study refers to the theory of effectiveness, which consists of four indicators: the accuracy of program targets, program socialization, achievement of program objectives, and program monitoring. The results of this study indicate the effectiveness of services at the RW hall there is an increase in the awareness and enthusiasm of citizens in managing population administration documents. Medokan Ayu Urban Village, Neighbourhood Head, and Population and Civil Registry Office of Surabaya City have conducted socialization of the population administration service program at the Neighbourhood Hall. Citizens can easily manage their documents because they are close to where they live, but there are still obstacles in implementing the program. Medokan Ayu Neighbourhood Head and Surabaya City Population and Civil Registry Office have conducted monitoring and evaluation of the population administration service program at the Neighbourhood Hall.
References
Arisaputra, M. I. (2013). PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PENYELENGGARAAN REFORMA AGRARIA DI INDONESIA. Yuridika, 28(2), 188–216. https://doi.org/10.20473/ydk.v28i2.1881
Arsyad, M. (2020). Mantra hitam proses pelayanan publik: menyoal eksistensi negara di masa pandemi covid-19. PROSIDING SEMINAR NASIONAL PROBLEMATIKA SOSIAL PANDEMI COVID-19, 89–96. https://ojs.literacyinstitute.org/index.php/prosiding-covid19/article/view/44
Ayni Suwarni Herry, & Bima Guntara. (2022). Terwujudnya Good Governance Melalui Eksistensi Kedudukan Dan Kewenangan Ombudsman Republik Indonesia Berdasarkan Undang-Undang Nomor 37 Tahun 2008 Tentang Ombudsman Republik Indonesia. Jurnal Pendidikan Dan Konseling, 4(5), 1702–1711.
Bararah, I. (2017). Efektifitas perencanaan pembelajaran dalam pembelajaran pendidikan agama islam di sekolah. Jurnal MUDARRISUNA, 7(1), 131–147. https://doi.org/10.22219/progresiva.v7i1.7405
Budiani, N. W. (2017). Efektivitas Program Penanggulangan Pengangguran Karang Taruna “Eka Taruna Bhakti” Desa Sumerta Kelod Kecamatan Denpasar Timur Kota Denpasar. Jurnal Ekonomi Dan Sosial (INPUT), 2(1), 49–57.
Creswell, J. W. (2019). Research design pendekatan kualitatif, kuantitatif, dan mixed. Yogyakarta: Pustaka Pelajar.
Farhani, A., & Adnan, M. F. (2021). Efektivitas Pelayanan Dokumen Kependudukan melalui Sistem Paduko Atika Farhani. Journal of Education on Social Science, 5(1), 65–78. https://doi.org/10.24036/jess.v5i1.300
Harius Eko Saputro. (2015). Kualitas Pelayanan Publik. Jurnal Professional FIS UNIVED, 2(1), 17–30. https://doi.org/10.37676/professional.v2i1.163
Hartati, S. (2022). Evaluasi Kinerja Kepemimpinan Kepala Sekolah Dalam Nenerapkan Konsep Manajemen Mutu, Sebagai Upaya Meningkatkan Mutu Pendidikan Suci. Jurnal Pendidikan Dan Konseling, 4(6), 13422–13433.
Hutahaean, M., & Pasaribu, J. (2022). Bureaucratic Reform and Changes in Public Service Paradigm Post-Decentralization in Indonesia: 2001-2010. KnE Social Sciences, 795–810. https://doi.org/10.18502/kss.v7i5.10595
Jibril, A. (2017). Efektivitas Program Perpuseru Di Perpustakan Umum Kabupaten Pamekasan. Jurnal Universitas Airlangga, 1–8. http://journal.unair.ac.id/download-fullpapers-ln2adb377f70full.pdf
Lesmana, R. H., & Widiyarta, A. (2022). Efektivitas Quick Response Code Indonesian Standard Sebagai Metode Pembayaran Nontunai Suroboyo Bus. Journal of Education, Humaniora and Social Sciences (JEHSS), 4(4), 2260–2268. https://doi.org/10.34007/jehss.v4i4.1060
Liana Vivin Wihartanti. (2016). PENGARUH LINGKUNGAN KERJA FISIK DAN PENGAWASAN TERHADAP EFEKTIVITAS KERJA PEGAWAI (STUDI KASUS PADA DINAS PENDIDIKAN KABUPATEN SRAGEN). ASSETS : Jurnal Akuntansi Dan Pendidikan, 5(2), 147–160. https://doi.org/10.25273/jap.v5i2.1195
Maryam, N. S. (2016). Mewujudkan Good Governance Melalui Pelayanan Publik. Jurnal Ilmu Politik Dan Komunikasi, 7(1), 1–18. https://doi.org/10.56444/jma.v7i1.67
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (Third). In SAGE Publications. https://doi.org/10.7748/ns.30.25.33.s40
Nurdianti, S. R. (2014). Analisis faktor-faktor hambatan komunikasi dalam sosialisasi program keluarga berencana pada masyarakat. Jurnal Ilmu Komunikasi, 2(2), 145–159.
Nurul Najidah, & Lestari, H. (2019). Efektivitas Program Keluarga Harapan (Pkh) Di Kelurahan Rowosari Kecamatan Tembalang Kota Semarang. Journal of Public Policy and Management Review, 8(2), 69–87.
Purwanto, S. A., Sumartono, & Makmur, M. (2013). IMPLEMENTASI KEBIJAKAN PROGRAM KELUARGA HARAPAN ( PKH ) DALAM MEMUTUS RANTAI KEMISKINAN ( Kajian di Kecamatan Mojosari Kabupaten Mojokerto ). WACANA, 16(2), 79–96.
R. Didi Djadjuli. (2018). PERAN PEMERINTAH DALAM PEMBANGUNAN EKONOMI DAERAH. Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara, 5(2), 8–21.
Raibowo, S., & Nopiyanto, Y. E. (2020). Evaluasi Pembelajaran Pendidikan Jasmani Olahraga & Kesehatan pada SMP Negeri Se-Kabupaten Mukomuko melalui Pendekatan Model Context , Input , Process & Product ( CIPP ). Jurnal Pendidikan Kesehatan Rekreasi, 6(2), 146–165.
Risnawan, W. (2018). Fungsi Birokrasi dalam Efektivitas Pelayanan Publik. Jurnal Ilmu Politik Dan Komunikasi, 156–166.
Sujatmiko, W. (2008). Penyempurnaan standar audit energi pada bangunan gedung. Prosiding PPIS Bandung, 1–16.
Sukmiah, HJ. (2022). Understanding Public Service Ethics in Perspective the New Paradigm of Public Administration. Meraja Journal, 4(3), 71–87. https://doi.org/10.33080/mrj.v4i3.193
Wastuhana, Y., & Werdiningsih, R. (2021). REFORMASI BIROKRASI ERA INFORMASI TEKNOLOGI. Jurnal Media Informasi, 3(1), 8–15.
Wulandari, F. (2022). Evaluasi Kebijakan Panca Program Unggulan Bupati Joko Sutopo Di Kabupaten Wonogiri Tahun 2016 – 2020. E-Journal UNDIP, 1–17.
Zulkarnaen, W., Dewi Fitriani, I., Sadarman, B., Yuningsih, N., Muhammadiyah Bandung, S., & Tasikmalaya, S. (2020). Evaluasi Kinerja Distribusi Logistik KPU Jawa Barat Sebagai Parameter Sukses Pilkada Serentak 2018. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 4(2), 244–264.
Downloads
Submitted
Accepted
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 stiatabalong.ac.id
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
