SERVICE STANDARDS FOR MAKING E-KTP IN THE KECAMATAN BATI-BATI OFFICE (BASED ON REGENT REGULATION NUMBER 29 OF 2018)

Authors

  • Widiati Widiati Fakultas Ilmu Administrasi, Universitas Achmad Yani Banjarmasin

DOI:

https://doi.org/10.35722/pubbis.v4i2.274

Keywords:

standar pelayanan, pelayanan, Perbub, E-KTP

Abstract

The KTP-making service is one example of a form of public service provided by government officials. In this study, the aim of this research is to find out the service standards for making E-KTP at the Bati-Bati District Office, in terms of the aspects of service time, service fees / rates, facilities and infrastructure or service facilities, competence of service providers and number of service implementers. This study used a qualitative approach to descriptive research, and the data collection techniques used in this study were observation, interviews, questionnaires and documentation. Whereas for the analysis of the data used is using an Interactive Analysis Model.

Based on the results of research and discussion, it shows that the standard of service for making E-KTP at the Bati-Bati District Office of Tanah Laut Regency is running well, with the final percentage value of research results of 80.6%. This result was obtained based on 5 aspects, namely the aspect of the service period was included in the good category as much as 67%, the cost / tariff aspect of the service was included in the very good category as much as 95%, the aspect of facilities and infrastructure or service facilities was in the good category as much as 77%, the aspect of competence service providers included in the good category as much as 78%, and aspects of the number of service providers included in the excellent category as much as 86%. With the overall results showing a good percentage, it is necessary to have consistency to continue to provide excellent service and improve the quality of service from all aspects in making E-KTP at the Bati-Bati District Office, Tanah Laut Regency.

Keywords: Service Standards, e-KTP, Perbub

References

Nurmah Semil, 2018, Pelayanan Prima Instansi Pemerintah, Prenamedia Group, Surabaya
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Peraturan Bupati Nomor 29 Tahun 2018 tentang Standar Pelayanan pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tanah Laut
Peraturan Menteri Pendayagunaan Aparatur Negara dan Repormasi Birokrasi Nomor 16 Tahun 2014 tentang Pedoman Survei Kepuasan Masyarakat Terhadap Penyelenggaraan Pelayanan Publik
Norliana. Kualitas Pelayanan Publik pada Kantor Kecamatan Barambai Berdasarkan Undang-Undang Nomor 23 Tahun 2006. Skripsi Tidak di publikasikan. Banjarmasin : Universitas Achmad Yani 2014
Sri Susanti. Kualitas Pelayanan Publik Bidang Administrasi Kependudukan di Kecamatan Gamping. Skripsi. Yogyakarta : Universitas Negeri Yogyakarta 2014
M. Abdilah Akmal. Pelaksanaan Pembuatah E-KTPDiitinjau Dari Peraturan Presiden Republik Indonesia Nomor 27 Tahun 2011 di Kecamatan Marpoyan Damai Kota Pekanbaru. Skripsi. Riau : Universitas Islam Negeri Sultan Syarif Kasim 2012
Data dan informasi Kantor Kecamatan Bati-Bati Kabupaten Tanah Laut, 2020

Submitted

2020-08-11

Accepted

2020-09-04

Published

2020-09-14

How to Cite

Widiati, W. (2020). SERVICE STANDARDS FOR MAKING E-KTP IN THE KECAMATAN BATI-BATI OFFICE (BASED ON REGENT REGULATION NUMBER 29 OF 2018). PubBis : Jurnal Pemikiran Dan Penelitian Administrasi Publik Dan Administrasi Bisnis, 4(2), 113–125. https://doi.org/10.35722/pubbis.v4i2.274

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